Prescription service

This is how your prescription reaches us – simply and free of charge. We take care of everything else.

How to send us your prescription

Send us a photo of your prescription (Rezept, form Muster 16) in advance – then we can speak to your statutory health insurance fund (Krankenkasse) straight away. Choose the way that suits you best:

The original by post

To bill your health insurance fund, we need the original prescription. We pay the postage.

What happens next?

We arrange the approval with your health insurance fund, advise you on suitable products and deliver discreetly to your home. We take care of billing the fund.

More in our guide

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  Incontinence products on prescription: entitlement, co-payment and deadlines

  What health insurance covers for incontinence, what you pay yourself, how long a prescription is valid and why you are free to choose your supplier.

  Symbolic image, generated with artificial intelligence.

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  Higher co-payments from 2027: what applies to medical aids

  From 1 January 2027, co-payments rise by half. Why the law already says 15 euros for pads and catheters, and what applies until then.

  Symbolic image, generated with artificial intelligence.

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  Health insurance or long-term care insurance: who pays for which aids?

  Medical aids on prescription or care aids from care level 1: which fund is responsible, what you pay yourself and why health insurance takes priority.

  Symbolic image, generated with artificial intelligence.

All articles on prescriptions, insurance and your rights (in German)

Questions about your prescription?

Our qualified staff are happy to help – Monday to Friday from 8 am to 5 pm, by phone, WhatsApp or Signal. Call us on 0800 74 222 73 (free of charge within Germany).

Our phone service is in German. If you need English, just let us know – we will bring in a colleague who speaks English.

0800 74 222 73WhatsAppSignal

Prefer later? Request a callback